Ecommerce businesses are readily integrating AI agents into their operations, as they move past simple chatbots to autonomous systems that can think, decide, and act. Unlike traditional automation tools that follow rigid scripts, intelligent ecommerce AI agents can adapt to complex situations, learn from interactions, and deliver personalized experiences that drive customer satisfaction and revenue growth. 

AI-driven ecommerce is here, and the market is expected to grow to $8.65 billion in 2025. If you’re an ecommerce brand, you should be integrating AI agents in your operations now, or else you’ll be left behind.

In this blog, we’ll evaluate the top AI agents for ecommerce and compare their capabilities, pricing, and real-world performance to help you choose the right solution for your business.

What is an AI agent for ecommerce?

An AI agent is an autonomous software system that can perceive its environment, make decisions, and take actions to achieve specific goals – all without any human intervention. An ecommerce agent is able to understand context and reason through complex problems, as well as execute multi-step tasks.

Key characteristics that make AI agents “agentic”:

• Autonomy. They operate independently and make decisions without human guidance.
• Adaptability. They learn from each interaction and improve over time.
• Goal-oriented behavior. They work toward specific outcomes like increasing sales or resolving customer issues.
• Environmental awareness. They understand context from customer data, inventory levels, and business processes.

The difference between agentic AI and generative AI is crucial for ecommerce businesses. While generative AI creates content based on prompts, agentic AI takes autonomous action to complete complex agentic workflows and solve problems in real time.

AI agents vs. AI tools vs. automation tools

Understanding the difference between these tools will help ecommerce businesses make informed decisions:

• Traditional automation tools. They follow pre-programmed rules. For example, “if a customer asks X, respond with Y.” They’re rigid and break when faced with unexpected scenarios. 
• AI tools (non-agentic). They enhance human capabilities, but require constant direction. Think product description generators or or recommendation engines that require manual oversight. 
• AI agents. They combine the best of both worlds by automating complex processes while adapting to new situations autonomously. They can handle customer inquiries, process returns, update orders, and even identify sales opportunities without human oversight. 

For businesses exploring broader AI tools for ecommerce, understanding the differences is essential for building an effective AI strategy that goes beyond basic AI in ecommerce applications. 

The best AI agents for ecommerce

Which AI agents are best for ecommerce? Here’s a list!

Triple Whale’s Moby Agents: Best for ecommerce business intelligence

Triple Whale’s Moby Agents are the first AI agents purpose-built specifically for ecommerce intelligence, designed to accelerate customer acquisition, conversion, retention, and business operations through advanced analytics.

AI agent capabilities: Moby Agents sit on top of Triple Whale’s fully-managed data warehouse with universal schema for hyperfast data access. They’re trained on data from over $55 billion in revenue across more than 30,000 brands, providing contextually-relevant recommendations based on retail expertise and seasonal patterns.

Used for:

• Real-time business intelligence and anomaly detection
• Advanced forecasting and demand planning
• Cross-channel performance optimization 
• Automated inventory decisions and supply chain insights
• Custom analytical workflows and reporting

Pricing: Starting at $500/month, pricing is based on annual revenue and features needed

Pros:

• Purpose-built specifically for ecommerce and retail businesses
• Trained on massive dataset of $55B+ in ecommerce revenue
• Deep understanding of seasonal patterns and retail KPIs
• Integrates with entire tech stack using universal data schema
• Customizable workflows in natural language or SQL
• Real-time insights delivered to Slack, email, or dashboards

Cons:

• Higher price point may not suit very small businesses
• Requires commitment to Triple Whale ecosystem
• Limited availability (300 spots for brands, 200 for agencies) 

Ratings: G2, 4.6

Best for: Data-driven ecommerce brands and agencies looking for comprehensive business intelligence and analytics built specifically for retail operations. 

Zowie: Best for complete process automation

Zowie stands out as the most comprehensive  AI agent platform for ecommerce operations, automating 95%+ of customer support inquiries while handling complex workflows from start to finish. 

AI agent capabilities: Zowie’s proprietary X2 engine is trained on over 100 million ecommerce support interactions. The platform features three core technologies: Zowie X2 for response generation, Decision Engine for 100% accurate execution, and Reasoning Engine for contextual understanding. 

Used for:

• Full workflow automation (returns, exchanges, refunds, tracking)
• Omnichannel support (chat, email, phone, social media)
• Revenue generation through proactive conversations

Pricing: Custom pricing based on business needs and volume

Pros:

• Highest automation rate in the industry (95%+)
• Deterministic process execution
• Works across all customer service channels
• Proven ROI: Monos cut costs by 75%, Booksy saved $600K annually

Cons:

• Lacks transparent public pricing
• May be overkill for very small businesses
• Implementation requires initial setup time

Ratings: G2, 4.7

Best for: Fast-scaling DTC brands, omnichannel retailers, and enterprise ecommerce businesses ready to fully automate customer service.

Gorgias AI Agent: Best for Shopify stores

Gorgias’s AI Agent is specifically designed for ecommerce brands, with a deep Shopify integration and the ability to handle complex customer service and sales tasks autonomously.

AI Agent capabilities: The AI Agent can edit Shopify orders, process returns, manage subscriptions, and provide product recommendations. It learns brand voice and policies while maintaining full visibility into decision-making processes.

Used for:

• Automated customer support across email, chat, and contact forms
• Order management and subscription handling
• Product recommendations and sales assistance
• Revenue generation through conversation

Pricing: Starts at $10/month for 50 tickets, scales to $900/month for 5000 tickets. Additional fees for automation: $0.33-$2.00 per automated interaction.

Pros:

• Built specifically for ecommerce with 100+ integrations
• Resolves 60% of customer emails automatically
• Deep Shopify integration with real-time data access
• Trusted by 15,000+ ecommerce brands
• Clear, predictable pricing structure

Cons:

• Best suited primarily for Shopify stores
• Automation costs can add up with high volume
• Limited compared to more comprehensive platforms

Ratings: G2, 4.6

Best for: Shopify and Shopify Plus merchants looking for seamless ecommerce-specific automation with transparent pricing. 

Ada: Best for enterprise multi-language support

Ada provides enterprise-grade AI agents with exceptional multi-language capabilities and advanced conversation management across all customer touchpoints.

AI agent capabilities: Ada’s Reasoning Engine™ understands context, isolates issues, and creates action plans. The platform supports 50+ languages and integrates with business systems for personalized, authenticated customer interactions. 

Used for:

• Global customer support in multiple languages
• Complex inquiry resolution with step-by-step guidance
• Proactive customer engagement based on behavior
• Enterprise-scale automation with advanced analytics 

Pricing: Usage-based pricing for resolved conversations (exact pricing not publicly available)

Pros:

• Supports 50+ languages for global reach
• Advanced reasoning capabilities for complex inquiries
• Resolves 70% of customer service inquiries automatically
• Robust enterprise features and integrations
• Strong analytics and continuous improvement tools 

Cons:

• No transparent pricing structure
• Can be complex for smaller businesses
• Setup may require technical expertise

Ratings: G2, 4.6

TechMonk: Best for sales-focused AI agents

TechMonk offers specialized AI agents designed specifically for driving ecommerce sales and improving conversion rates through intelligent customer interactions. 

AI agent capabilities: TechMonk provides distinct agents: Sales AI Agents that focus on closing deals and reducing acquisition costs, and Support AI Agents that handle customer service while maintaining sales opportunities.

Used for:

• Sales conversion optimization
• Abandoned cart recovery
• Personalized product recommendations
• Lead nurturing and customer acquisition
• Support ticket generation and management

Pricing: Custom pricing based on business requirements

Pros:

• Specialized focus on revenue generation
• Dedicated sales and support agent types
• Personalized customer journey optimization
• Advanced customer segmentation capabilities
• 360-degree customer view integration

Cons:

• Limited public pricing information
• Newer platform with less market presence
• May require higher investment for full features

Best for: Ecommerce businesses prioritizing sales growth and conversion optimization over basic customer support.

Salesforce Agentforce: Best for large enterprise operations

Salesforce Agentforce provides comprehensive AI agents that integrate across entire business operations, extending beyond customer service to sales, marketing, and commerce functions.

AI agent capabilities: Built on the Salesforce platform with the Atlas Reasoning Engine, Agentforce agents can handle complex business processes, integrate with existing workflows, and take autonomous actions across departments.

Used for:

• Enterprise-wide process automation
• Multi-departmental workflow coordination
• Advanced business intelligence and analytics
• Large-scale customer relationship management 
• Complex B2B and B2C operations 

Pricing: Approximately $2 per conversation, with enterprise custom pricing available.

Pros:

• Complete business automation beyond just ecommerce
• Seamless integration with Salesforce ecosystem
• Enterprise-grade security and compliance
• Scalable across departments and functions
• Proven success with major brands

Cons:

• Higher cost and complexity
• May be excessive for ecommerce-only needs
• Requires Salesforce ecosystem investment

Best for: Large enterprises with complex operations requiring comprehensive business automation across multiple departments.

Ratings: G2, 4.4

Glide: Best for small business no-code setup

Glide offers an intuitive, user-friendly platform that allows small ecommerce businesses to build and deploy AI agents without technical expertise.

AI agent capabilities: Features drag-and-drop workflow builder, automated customer support, order tracking, and personalized customer outreach. The AI learns quickly and adapts to business needs.

Used for:

• Simple customer support automation
• Order management and tracking
• Basic personalized recommendations
• Customer feedback collection
• Dispute resolution management

Pricing: Not publicly specified, but positioned for small business budgets

Pros:

• No technical skills required for setup
• Quick deployment and immediate results
• Scales with business growth
• User-friendly interface
• Good for businesses getting started with AI

Cons:

• Limited advanced features
• Less suitable for complex operations
• Newer platform with limited track record

Ratings: G2, 4.7

Livex.ai: Best for real-time personalization

Livex.ai focuses on creating highly personalized customer experiences through AI agents that adapt in real-time based on customer behavior and preferences.

AI agent capabilities: Advanced personalization engine that analyzes customer behavior, provides real-time recommendations, and creates tailored shopping experiences for each individual customer.

Used for:

• Dynamic personalization across customer touchpoints
• Real-time product recommendations
• Behavioral analysis and customer insights
• Personalized marketing automation
• Enhanced customer experience optimization

Pricing: Not publicly available

Pros:

• Advanced personalization capabilities
• Real-time customer behavior analysis
• Improves customer experience significantly
• Integrates well with existing ecommerce platforms

Best for: Ecommerce businesses prioritizing personalized customer experiences and willing to invest in advanced AI capabilities. 

How to choose the right AI agent for your ecommerce business

To select the appropriate AI agent, you should carefully consider the following factors:

• Operational needs. Identify your primary pain points – are you struggling with customer support volume, low conversion rates, or operational inefficiencies? Since different agents excel in different areas, you should choose the one that addresses your most painful pain point first. 
• Tech stack compatibility. Evaluate how well each AI agent integrates with your existing systems. Shopify merchants benefit most from Gorgias’s deep integration, while businesses using Salesforce infrastructure should consider Agentforce. Check for compatibility with your CRM, inventory management, and analytics tools.
• Data requirements and privacy. Consider what customer data you’re comfortable sharing and how each platform handles privacy. Enterprise solutions like Ada offer robust security features, while smaller platforms may have different data handling practices.
• Level of autonomy vs. control. Determine your comfort level with AI autonomy. Some businesses prefer to utilize agents that require human oversight, while others want full automation. Consider your team’s capacity to manage AI systems.
• Cost vs. value analysis. Look beyond initial pricing to understand the total cost of ownership. Factors in implementation time, training requirements, and potential ROI are important to consider for long-term value.
• Scalability. It’s important to choose an AI agent that can grow with your business. Stay aware of seasonal fluctuations, expansion plans, and increasing complexity as the brand grows. Enterprise solutions can handle scale more easily, but they might be overkill for younger brands.

Common AI agent challenges and how to mitigate them

• Data fragmentation. Many ecommerce businesses struggle with disconnected data across platforms. Choose AI agents that offer robust integrations and data unification capabilities. This is what Triple Whale excels in!
• Setup complexity and resource requirements. Implementation can be overwhelming, especially for smaller teams. Prioritize platforms with strong onboarding support and no-code setup options for simple needs, or choose providers with dedicated implementation teams for complex deployments.
• Risk of over-reliance on automation. Even though automation drives efficiency, maintaining proper human oversight is crucial for complex or sensitive customer interactions. Implement proper escalation procedures and maintain human agents for nuanced situations requiring empathy or complex problem-solving. 
• Transparency. An AI system that seems like a “black box” can make businesses uncomfortable. Choose platforms that provide clear visibility into decision-making processes to mitigate this. 
• Integration and change management. Staff may be resistant to new AI systems or struggle with changes to existing workflows. Invest in proper training, set clear expectations about AI’s role in augmenting (but not replacing) the work done by humans, and choose platforms that have intuitive interfaces to minimize learning curves.

Conclusion

AI agents represent the future of ecommerce operations, as they continue to make business operations easier and more efficient. Each of the AI agents included in this blog would transform an ecommerce business’s operations, whether it is in customer service, producing websites with no coding experience necessary, or taking your business intelligence to the next level – AI agents are already everywhere, and this is only the beginning for this type of AI tool. 

If you’re ready to see how ai and ecommerce go hand-in-hand, download The Ultimate AI Agents Playbook for Ecommerce Brands for actionable tactics!